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Privacy Policy – Sundae Watches (Sangam Enterprises)

Effective Date: 01 August 2025

At Sundae Watches, operated by Sangam Enterprises (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you interact with our website, products, and services.

We are committed to protecting your personal data in accordance with the Digital Personal Data Protection Act (DPDPA), 2023, the Information Technology Act, 2000, and other applicable Indian laws.

1. Information We Collect

a. Information You Provide

When you interact with us (such as placing an order, contacting support, or subscribing), we may collect:

  • Full Name
  • Email Address
  • Contact Number
  • Shipping and Billing Address
  • Payment Information (processed securely via third-party gateways; we do not store card details)
  • Any additional information voluntarily shared (e.g., reviews, feedback, social handles)

b. Automatically Collected Information

When you use our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device details
  • Pages visited and browsing behavior
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your data strictly for legitimate business purposes, including:

  • Processing and fulfilling orders
  • Providing customer support
  • Managing returns, exchanges, and refunds
  • Improving website performance and user experience
  • Sending updates, offers, or marketing communication (only where permitted or opted-in)
  • Detecting fraud and ensuring platform security
  • Complying with legal and regulatory obligations

3. Sharing of Information

We do not sell or rent your personal data.

However, we may share your information with:

  • Service providers (payment gateways, logistics partners, marketing platforms) strictly for operational purposes
  • Legal authorities if required under applicable law or legal process
  • Business successors in case of merger, acquisition, or restructuring

All third parties are required to handle your data in compliance with applicable laws and only for the purpose assigned to them.

4. Legal Basis for Processing

We process your personal data based on:

  • Your consent
  • Performance of a contract (e.g., order fulfillment)
  • Legal obligations
  • Our legitimate business interests (such as improving services, fraud prevention, and analytics)

5. Your Rights

Subject to applicable law, you may:

  • Access and review your personal data
  • Request corrections or updates
  • Withdraw consent (where applicable)
  • Request deletion of your data (subject to legal obligations)
  • Restrict or object to certain data processing activities

To exercise these rights, you may contact us at:

support@sundaewatches.com

6. Cookies & Tracking Technologies

We use cookies to:

  • Maintain website functionality (cart, login sessions)
  • Analyze website performance
  • Personalize user experience and offers

You may disable cookies via your browser settings; however, certain features of the website may not function properly.

7. Data Security

We implement reasonable industry-standard safeguards to protect your personal data against unauthorized access, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure, and we disclaim liability for breaches beyond our reasonable control.

8. Data Retention

We retain personal data:

  • Only as long as necessary for business and legal purposes
  • Or as required under applicable laws

Once no longer required, data is securely deleted or anonymized.

9. Children’s Privacy

Our products and services are not intended for individuals below 18 years of age.

We do not knowingly collect data from minors. If such data is identified, we will take steps to delete it promptly.

10. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of such third-party platforms. Users are advised to review their policies independently.

11. Policy Updates

Sangam Enterprises reserves the right to:

  • Modify or update this Privacy Policy at any time
  • Make such changes effective immediately upon posting

We encourage users to review this page periodically.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy, please contact:

Privacy Compliance Officer
Sangam Enterprises (Sundae Watches)
Goregaon East, Mumbai, Maharashtra, India

📧 Email: support@sundaewatches.com

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