Frequently Asked Questions
We’re Here to Make Laundry Simple & Stress-Free
At trulaundry, we believe every question deserves a clear answer. Our goal is to provide a smooth, hassle-free experience with complete transparency, care, and trust in every service we offer.
Your Questions, Answered Clearly
We offer complete laundry care including washing, drying, ironing, stain removal, steam pressing, dry cleaning, shoe cleaning, bag cleaning, carpet cleaning, and toy cleaning. Our services are designed for homes, hostels, PGs, hotels, corporates, and businesses needing reliable and professional laundry solutions.
Simply schedule a pickup through our website, WhatsApp, or call. Our delivery partner collects your clothes, processes them at our facility, and returns them within the selected timeframe. We ensure timely updates, proper packaging, and professional handling throughout the entire process.
Standard delivery takes 24–48 hours depending on the service. Express delivery is available for urgent needs, typically within 6–12 hours. Larger items like carpets or bulk orders may require additional time, but we always keep customers updated.
We use premium detergents, sanitized machines, softeners, and separate wash cycles for colored, white, and delicate clothes. Our team follows strict hygiene protocols, ensuring your clothes remain safe, damage-free, and fresh every time.
Yes, we provide professional stain treatment using safe and fabric-friendly chemicals. While most stains can be removed completely, some older stains may lighten but not fully disappear. We always inform customers about expected results before processing.
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Yes, we always separate whites, darks, colors, and delicate items to ensure safe and damage-free cleaning. Each category is washed with specific detergents and water settings.
We handle every item with care, but in rare cases of damage, we offer compensation as per our service policy after proper evaluation.
Yes, we provide tailored solutions for hotels, restaurants, hostels, salons, gyms, and corporate offices, including bulk washing, ironing, and recurring pickup schedules.
Yes! You can reschedule or cancel anytime before the delivery partner arrives. Just inform us through call or WhatsApp.
Delicate fabrics like silk, wool, chiffon, and embroidered garments undergo specialized wash cycles or dry cleaning to ensure zero damage.
Yes, we offer affordable subscription packages for families, students, PG residents, and businesses. These save money and include free pickup and delivery.
Absolutely! We use premium, skin-friendly detergents that are safe for infants, sensitive skin, and allergy-prone individuals.
You can fill out our franchise inquiry form or contact us directly. We provide complete assistance from setup to operations, training, and marketing.
No, you don’t need to sort anything. Our team handles sorting, weighing, tagging, and categorizing based on wash requirements.
Yes, we offer express ironing with fast turnaround for office wear, school uniforms, and party outfits.
Our tagging and tracking system ensures zero mix-ups. In very rare cases, we follow compensation policies as per guidelines.
Machines are cleaned daily using sanitizing agents to prevent cross-contamination and ensure fresh results for every customer.
Yes, we offer eco-wash cycles using biodegradable detergents and water-saving methods for environmentally conscious customers.
Minimum order requirements may apply depending on your location, but we always inform customers beforehand.